Refunds and Cancellation

Coliseum is sold as a recurring subscription. The current plans:

Weekly

$11.99, renewing every week

Monthly

$23.99, renewing every month

Quarterly

$95.99, renewing every 3 months

Picks add-on

$15.90 per month, a separate subscription

Every plan renews automatically at the same price until you cancel. Payments are handled by Stripe, and the charge appears on your statement as COLISEUM CRENAS.SITE.

• •It covers the first charge of a subscription — the one that starts it. Renewals after that are not covered by this window, though section 11 explains when we refund anyway.
• •It applies to every plan, and separately to the Picks add-on, since they are two subscriptions.
• •It applies no matter how much you read in the meantime. We are not going to count your page views and offer you a fraction.
• •This is our own promise. Where the law gives you more, the law wins — see section 12.

Email crenas.coliseum@gmail.com from the address on your account and say you want a refund. You do not need to explain why.

We reply within two business days and send the refund back to the card you paid with, through Stripe. Once we issue it, how quickly it appears is up to your bank — usually 5 to 10 days. We cannot speed that part up.

Cancelling is something you do yourself, in your profile, in a few seconds. You never have to email us, call anyone, or explain yourself to cancel.

• •Open your profile, find your subscription, and cancel it there.
• •Cancelling stops every future charge immediately. Nothing else is needed.
• •You keep your access until the end of the period you already paid for, and it ends on that date.
• •Changed your mind before that date? You can reactivate from the same screen.

If cancelling does not work for any reason, email crenas.coliseum@gmail.com and we will cancel it for you and treat it as cancelled from the day you first asked, not the day we got to it.

The Picks add-on ($15.90 per month) is its own subscription, billed on its own. Cancelling your plan does not cancel the add-on, and cancelling the add-on does not cancel your plan.

After cancelling anything, check your profile to confirm what is still active. If you are unsure what you are still paying for, email crenas.coliseum@gmail.com and we will tell you exactly, and cancel whatever you no longer want.

• •Access continues to the end of the paid period, then the account returns to free.
• •We do not refund the unused part of a period you already paid for, outside the window in section 2 and the cases in section 11.
• •Your account and your history stay. You can subscribe again later and pick up where you left off.
• •If you also want your data deleted, that is a separate request, and the Privacy Policy explains exactly what deletion removes.

We sometimes offer a free trial and sometimes we do not. Whether one is part of the offer is always stated on the screen where you subscribe. When offered, it is 7 days.

Cancel at any point during a trial and you are never charged, so there is nothing to refund. If a trial converts and you did not mean it to, that first charge is exactly what section 2 covers.

What happens depends on why the card was declined, and we are specific about it:

• •An ordinary decline — expired card, a bank blocking a foreign charge. Stripe retries, we email you, and your access continues during a short grace window. Update your card and nothing is lost.
• •Insufficient funds. The subscription is cancelled straight away, the open invoice is voided, and you get one email saying so. We do not keep retrying a card with no money on it and we do not chase you. You are welcome back whenever you want, and nothing is owed.

If we change the price of a plan you already hold, we email you before it takes effect and you can cancel first. A price change never applies to a period you have already paid for. A promotional price applies only on the terms stated with the offer.

Outside the 14-day window, we still refund when:

• •the charge was a mistake — duplicated, or on a subscription you had already cancelled;
• •you were charged after asking us to cancel;
• •we permanently discontinued something that was a material part of the plan you bought, in which case we refund the unused part of the period;
• •the Service was substantially unavailable for a meaningful stretch of a period you paid for;
• •we simply got it wrong. If that happens, we fix it rather than point at a clause.

These apply on top of everything above, and where they give you more, they win.

European Economic Area and United Kingdom

You have a statutory right to withdraw from a distance contract within 14 days. Our own promise in section 2 already matches that period and asks nothing of you in return, so you never need to argue about which one applies.

Australia

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a refund for a major failure and to compensation for any other reasonably foreseeable loss. Nothing in this policy limits that, including anything above about not refunding part of a period.

United States

This is an automatically renewing subscription. You can cancel online at any time, by the same means you subscribed, and cancelling stops all future charges. Where the law requires a reminder before a renewal charge, we send one to the email on your account. State automatic-renewal protections, including California's, apply to you in full.

Canada

Provincial consumer protection legislation applies and is not limited by this policy, including your rights over an unauthorised charge.

Brazil

The Consumer Defense Code gives you 7 days to withdraw from an online purchase, counted from the contract. Our 14-day promise is longer, so it is the one that applies to you.

Anything about billing, cancellation or a refund: crenas.coliseum@gmail.com. A real person reads it and answers.

See also our Terms of Service and Privacy Policy.